For Mobile Apps, SaaS and Websites
In-App CSAT Surveys
Measure Customer Satisfaction Score (CSAT) by surveying your users when they browse your website or use your mobile app. Evaluate and improve customer satisfaction.
Targeting
Show CSAT surveys in the right moment
1Flow allows you to build contextual in-app surveys and target the right users at the right time.
Our in-product surveys achieve 38% response rate on average – 10x better than generic out-app surveys.
Identify users and update their traits anytime, in a variety of formats.
Track events people do in-app, on website, or server-side.
Using events and user traits, create the target audience you want. Trigger flows with events.
Design
Modern design that feels native to your brand
Customize the look and feel of in-app screens based on your brand’s design system. Fonts, text colors, background colors, brand colors, and widget positions... everything is customizable exactly the way you want it.
Because your users deserve an app experience that delights them.
Click and type. Drag and drop. An editor experience you will love.
Choose from a variety of widget positions and modal sizes to suit your needs.
Need to change something after publishing? No problem - everything is updated in real-time.
Integration
Seamless CSAT in any mobile and web apps
Our cross-platform technology allows you to engage users across web and mobile, and use a single unified profile to understand their behavior.
The future of app experiences is omni-channel - with 1Flow, you’re ready today.
Identify users and update their traits anytime, in a variety of formats.
Track events people do in-app, on website, or server-side.
Using events and user traits, create the target audience you want. Trigger flows with events.
Engage
Show, don’t tell - with images and videos
Continuously research new ideas, share product updates, and onboard users to advanced features using embedded images and videos. Captivate your audience with content that excites them.
Show a screenshot or preview of your upcoming feature and collect user feedback quickly.
Increase feature adoption by continuously onboarding users to features based on their usage.
Promote an offer. Make targeted announcements. Easily target the right users.
Integrations
Automate your user feedback funnel
Send data into 1Flow to improve targeting. Push data out of 1Flow to consolidate feedback, personalize marketing campaigns, and drive customer happiness across their lifecycle.
Templates
Get access to all our templates
Browse our expert-crafted, battle-tested user research survey templates when you sign up for a free account. Understanding your users shouldn't be hard – now it's easier than ever.
You’ll be in great company
Trusted by 500+ B2C and B2B software companies
CSAT Survey Software FAQ
What is CSAT survey software?
CSAT survey software is a tool that allows businesses to measure customer satisfaction score (CSAT).
What functionalities does CSAT survey software provide?
With CSAT survey software, you can reach out to your users before / during / after they use your product or service to collect feedback and understand how happy they are with your product or service. Typically, CSAT survey software allows you to reach out to users in-app and via shareable links, emails to collect feedback and analyze the CSAT score for business insights.
What are the benefits of CSAT survey software?
Using CSAT software can help you build better products by understanding how satisfied your customers are today, and identify room for improvement. Having the customer insights related to how satisfied each customer is with your offering will allow you to address any problems and issues early – before they lead to churned customers and lost revenue.
How is 1Flow different from other CSAT survey software?
1Flow is the most powerful CSAT survey platform in the market today. It's incredibly simple to setup, easy to use, and offers advanced functionalities like robust user segmentation, event triggered surveys, highly customizable UI/UX, and responses analytics dashboards with filters and export options available. 1Flow is built specifically for digital products with millions of active users. We proudly serve hundreds of top tier customers and offer the best pricing, the best customer service and the highest quality software. 1Flow is free to start, with no credit card required and you can invite your whole team to help you make a decision. We believe we've built the best in-app survey tool in our class. If you need in-product surveys for your mobile app, SaaS, or website, we can confidently say 1Flow is likely the right choice.
Can I try 1Flow before I buy?
Yes, we offer a 14-day unlimited use free trial, no credit card required. This means you can sign up for a free account and start exploring the platform. If you are part of a larger organization with bespoke needs, you can also book a demo with our friendly sales team.
Get started with a free trial
We offer a 14-day unlimited use free trial - no credit card required.