For Mobile Apps, SaaS and Websites
In-App NPS Surveys
Measure Net Promoter Score (NPS) by surveying your users when they browse your website or use your mobile app. Collect actionable customer feedback to increase retention and customer loyalty.
Targeting
Show NPS surveys in the right moment
1Flow allows you to build contextual in-app surveys and target the right users at the right time.
Our in-product surveys achieve 38% response rate on average – 10x better than generic out-app surveys.
Identify users and update their traits anytime, in a variety of formats.
Track events people do in-app, on website, or server-side.
Using events and user traits, create the target audience you want. Trigger flows with events.
Design
Modern design that feels native to your brand
Customize the look and feel of in-app screens based on your brand’s design system. Fonts, text colors, background colors, brand colors, and widget positions... everything is customizable exactly the way you want it.
Because your users deserve an app experience that delights them.
Click and type. Drag and drop. An editor experience you will love.
Choose from a variety of widget positions and modal sizes to suit your needs.
Need to change something after publishing? No problem - everything is updated in real-time.
Integration
Seamless NPS in any mobile and web apps
Our cross-platform technology allows you to engage users across web and mobile, and use a single unified profile to understand their behavior.
The future of app experiences is omni-channel - with 1Flow, you’re ready today.
Identify users and update their traits anytime, in a variety of formats.
Track events people do in-app, on website, or server-side.
Using events and user traits, create the target audience you want. Trigger flows with events.
Engage
Show, don’t tell - with images and videos
Continuously research new ideas, share product updates, and onboard users to advanced features using embedded images and videos. Captivate your audience with content that excites them.
Show a screenshot or preview of your upcoming feature and collect user feedback quickly.
Increase feature adoption by continuously onboarding users to features based on their usage.
Promote an offer. Make targeted announcements. Easily target the right users.
Integrations
Automate your user feedback funnel
Send data into 1Flow to improve targeting. Push data out of 1Flow to consolidate feedback, personalize marketing campaigns, and drive customer happiness across their lifecycle.
Templates
Get access to all our templates
Browse our expert-crafted, battle-tested user research survey templates when you sign up for a free account. Understanding your users shouldn't be hard – now it's easier than ever.
NPS Survey Software FAQ
What is NPS survey software?
NPS survey software allow businesses with digital products (such as websites, web apps, or mobile apps) to survey their customers, in order to understand how likely they are to recommend the business / product to their friends and co-workers. NPS survey is a great way to measure customer loyalty and gauge product-market fit levels. Businesses, especially SaaS companies, often use NPS as a key metric to understand how well the business is performing. A good NPS software should be easy to set up, allow you to survey your users in-product, and easily analyze the results in one place. 1Flow is a great NPS software with advanced options to satisfy the needs of digital product businesses and technology startups.
What functionalities does NPS survey software provide?
NPS survey tools like 1Flow allow you to run recurring NPS surveys targeting specific user cohorts you want to measure, and keep track of NPS scores over time in one single place. These platforms have built-in NPS score question with 0 - 10 numeric scale for the users to select a score, followed with open text field to add additional details. NPS software also provides the ability to tie the survey response to customer profile, so that businesses can dig deeper to understand who gave the feedback and the customer journey that led to this score. Some great NPS survey software tools, like 1Flow, also offer the ability to set up Slack and email notifications whenever new responses are received, so that customer success managers can take quick action to close feedback loop and ensure customers are happy and retained.
How to analyze NPS survey results?
The overall NPS score tells you how likely your customer base will refer you to others they know. A high NPS score (e.g. > 40) means that you have built something customers want. If the score is high enough, your business will grow based solely on virality and word of mouth. To analyze NPS survey results, you should also look at specific customer segments and trends over time. First, make sure you choose a tool that can allow you to slice the data by customer segmentation, such as their subscription plan, size, or certain usage metrics. This allows you to understand the difference of customer loyalty in various segments and determine which segments to double down on. Second, you need to analyze how the NPS score changes over time. Did the most recent quarter's NPS score drop by 15%? If so, dig deeper to see what customers who gave lower scores are saying to understand why.
What can I do with NPS survey results?
NPS survey results allow you to quantify how much your customers value your product or service, and how your business is improving over time. It also allows you to identify which customer segments are finding your product highly valuable, and which ones are not. This allows you to improve your offering, build better products, and increase customer retention and loyalty. When you have achieved a high NPS score, that also means you're likely to experience growth driven by pure word of mouth. It's a strong position to be in for any business.
How is 1Flow different from other NPS survey software?
1Flow is the most powerful NPS survey platform in the market today. It's incredibly simple to setup, easy to use, and offers advanced functionalities like robust user segmentation, event triggered surveys, highly customizable UI/UX, and responses analytics dashboards with filters and export options available. 1Flow is built specifically for digital products with millions of active users. We proudly serve hundreds of top tier customers and offer the best pricing, the best customer service and the highest quality software. 1Flow is free to start, with no credit card required and you can invite your whole team to help you make a decision. We believe we've built the best in-app survey tool in our class. If you need in-product surveys for your mobile app, SaaS, or website, we can confidently say 1Flow is likely the right choice.
Can I try 1Flow before I buy?
Yes, we offer a 14-day unlimited use free trial, no credit card required. This means you can sign up for a free account and start exploring the platform. If you are part of a larger organization with bespoke needs, you can also book a demo with our friendly sales team.
Get started with a free trial
We offer a 14-day unlimited use free trial - no credit card required.